1. Introduction
Singularity AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services.
We are headquartered in the European Union and fully comply with the General Data Protection Regulation (GDPR). Your data never leaves the EU unless you explicitly consent.
2. Data Controller
The data controller responsible for your personal data is:
3. Information We Collect
3.1 Information You Provide
- Account information (name, email, company name)
- Contact form submissions
- Support requests and communications
- Payment information (processed securely by our payment provider)
3.2 Information Collected Automatically
- Usage data and analytics (anonymized)
- Device and browser information
- IP address (for security and fraud prevention)
- Cookies and similar technologies
3.3 Data You Process Through Our Platform
When you use our AI platform, you may upload and process your own data. You remain the data controller for this content. We act as a data processor and only process this data according to your instructions.
4. How We Use Your Information
- To provide and maintain our services
- To process your transactions
- To send you service-related communications
- To respond to your inquiries and support requests
- To improve our platform and develop new features
- To ensure security and prevent fraud
- To comply with legal obligations
5. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract: Processing necessary to perform our contract with you
- Legitimate Interest: Processing for our legitimate business interests (e.g., improving our services)
- Consent: Where you have given explicit consent
- Legal Obligation: Processing required by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
- Account data: Retained while your account is active, plus 2 years after closure
- Transaction data: Retained for 7 years for tax compliance
- Support communications: Retained for 3 years
- Analytics data: Anonymized and aggregated after 26 months
7. Data Sharing and Transfers
We do not sell your personal data. We may share your data with:
- Service Providers: Third parties who help us operate our platform (all EU-based or with adequate safeguards)
- AI Model Providers: When you use third-party AI models, data is processed according to their terms
- Legal Requirements: When required by law or to protect our rights
EU Data Sovereignty: Your data is stored and processed exclusively within the European Union. We do not transfer data outside the EU unless you explicitly choose to use a non-EU AI model provider.
8. Your Rights (GDPR)
Under the GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at hello@ai-singularity.app
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training and confidentiality agreements
- Incident response procedures
10. Cookies
We use essential cookies to operate our platform and optional analytics cookies to improve our services. You can manage your cookie preferences at any time. See our Cookie Policy for more details.
11. Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: